Refund policy
Last updated: August 11, 2026
At Nestfull Wellness, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return within 15 days of receiving your order, subject to the conditions below.
Return Eligibility
To qualify for a return:
- Your return request must be submitted within 15 days of delivery.
- The item must be unused, unworn and in the same condition in which it was received.
- The item must include its original packaging, tags, accessories and components, where applicable.
- You must provide your order number or other proof of purchase.
- The item must not fall within one of the non-returnable categories listed below.
We reserve the right to refuse a return if an item does not meet these conditions.
How to Request a Return
To start a return, contact us at:
Please include your:
- Full name
- Order number
- Item being returned
- Reason for the return
If the item is damaged, defective or incorrect, please also include clear photographs showing the issue.
Do not send an item back before contacting us.
Once your return has been reviewed and approved, we will provide the return instructions and the address to which the item must be sent.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
For health, hygiene, safety and product-integrity reasons, certain items are not eligible for change-of-mind returns.
This may include:
- Opened or used personal-care or beauty products
- Consumable products, including teas and similar goods
- Products that cannot be resold for hygiene reasons once opened
- Personalized, customized or made-to-order products
- Gift cards
- Clearance or final-sale merchandise
- Items specifically identified as non-returnable or final sale before purchase
If you are unsure whether an item is eligible for return, please contact us before making your purchase.
These restrictions do not affect any statutory rights you may have if an item arrives damaged, defective or incorrect.
Damaged, Defective or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, incomplete or different from what you ordered, contact us at nestfullwellness@gmail.com as soon as possible, preferably within 48 hours of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue
We will review the issue and, where appropriate, provide a replacement, refund or other suitable resolution.
Reporting an issue promptly helps us investigate and resolve it more efficiently.
Nothing in this section limits consumer rights that cannot legally be excluded.
Return Shipping Costs
For approved returns made because of a change of mind, the customer is responsible for return shipping costs unless otherwise stated.
If an item is confirmed to have arrived damaged, defective or incorrect, we will provide instructions regarding the appropriate resolution and any applicable return shipping arrangements.
Please do not purchase return postage or send the product before your return has been approved.
Original shipping charges are generally non-refundable for change-of-mind returns unless required by applicable law.
Exchanges
We do not currently guarantee direct product exchanges.
If you would like a different item, size or variation, contact us first. In many cases, the fastest option will be to return an eligible item and place a new order.
Cancellations
If you need to change or cancel an order, contact us as soon as possible at nestfullwellness@gmail.com.
Orders may begin processing shortly after they are submitted. Once processing or shipment has begun, we may be unable to modify or cancel the order.
If cancellation is no longer possible, the applicable return conditions will apply after delivery.
Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that your bank, credit card provider or other payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since we confirmed approval of your refund, please contact:
European Economic Area and Other Consumer Rights
Where applicable law provides you with additional rights to cancel, return or receive a remedy for goods, those rights remain unaffected by this policy.
For example, consumers in certain jurisdictions may have statutory cancellation or withdrawal rights that apply regardless of our standard return period.
Contact Us
For any return or refund questions:
Nestfull Wellness
Email: nestfullwellness@gmail.com